If your LG ThinQ dryer cycle complete notification is not working, the issue usually comes down to app permissions, Wi-Fi connectivity, or dryer settings rather than a major appliance fault.
This guide walks through the most common causes and the exact fixes that restore alerts.
What the cycle complete notification does in LG ThinQ
The LG ThinQ app can send a push alert when a connected LG dryer finishes a cycle.
On supported models, this notification helps you monitor laundry remotely through the LG ThinQ ecosystem, which uses your home Wi-Fi, the appliance’s wireless module, and your phone’s notification settings.
For the alert to arrive reliably, several pieces must work together: the dryer must be registered in the app, the network connection must stay active, and the operating system on your iPhone or Android device must allow notifications from ThinQ.
If any one of those layers fails, the cycle complete message may never appear.
Why LG ThinQ dryer cycle complete notifications stop working
Most notification problems trace back to a short list of causes.
In many cases, the dryer itself is still working normally, but the message path from appliance to phone is interrupted.
- Notifications are disabled in the LG ThinQ app or phone settings.
- Wi-Fi signal is weak or the dryer lost connection to the router.
- Power-saving modes are restricting background activity on the phone.
- App permissions for alerts, background refresh, or battery optimization are blocked.
- Firmware or app updates are pending or failed during installation.
- Region or account issues are preventing full cloud communication.
- The dryer is not fully linked to the correct ThinQ account after a reset or phone change.
Check the most common LG ThinQ settings first
Confirm that cycle complete alerts are enabled
Open the LG ThinQ app, select the dryer, and review the appliance notification settings.
Many users accidentally mute alerts for a device or disable all push notifications during setup and never turn them back on.
Look for options such as cycle completion, smart notifications, push alerts, or event notifications.
If the app has separate toggles for sound, banner, and lock-screen alerts, enable the ones you want.
Make sure the dryer is online in ThinQ
The dryer should show as connected inside the app.
If the status says offline, unavailable, or not responding, the completion notification will not be delivered.
A temporary network outage can be enough to interrupt the alert even if the cycle itself finishes normally.
Verify the correct account is signed in
If you recently changed phones, reinstalled the app, or added a second LG account, confirm that the dryer is registered to the account you are using.
Notifications do not follow the appliance across accounts automatically.
Phone notification settings that commonly block ThinQ alerts
Even when LG ThinQ is configured correctly, your phone may block the message before it reaches you.
This is one of the most overlooked reasons a LG ThinQ dryer cycle complete notification is not working.
On iPhone
- Go to Settings > Notifications > LG ThinQ.
- Allow notifications.
- Enable sounds and banners if desired.
- Check that Focus, Do Not Disturb, or Scheduled Summary is not suppressing alerts.
- Turn on Background App Refresh for LG ThinQ if available.
On Android
- Open Settings > Apps > LG ThinQ > Notifications.
- Allow all relevant notification channels.
- Disable battery optimization for the app if the phone is aggressively limiting background activity.
- Check Do Not Disturb, Sleep mode, and Adaptive Battery settings.
If you use a phone brand with custom battery management, such as Samsung, Google Pixel, or OnePlus, the app may need to be excluded from sleep or deep-sleep restrictions.
These vendor-specific controls often block cloud alerts even when standard notification permissions are enabled.
Wi-Fi and router issues that affect dryer notifications
LG ThinQ appliances depend on stable home Wi-Fi to report cycle completion.
A dryer can appear connected at first and still fail to send alerts if the network drops briefly, changes bands, or blocks the connection after a router update.
Check signal quality near the laundry area
If the dryer is far from the router, the signal may be too weak for consistent reporting.
Thick walls, metal ducting, appliances, and basement placement can all reduce wireless reliability.
Move the router closer, add a mesh node, or test a stronger 2.4 GHz signal if your router supports separate bands.
Many smart appliances work best on 2.4 GHz rather than 5 GHz because of range and penetration advantages.
Restart the router and dryer
A simple power cycle can clear temporary connection errors.
Unplug the dryer for about one minute if the model allows a safe reset, then restore power.
Restart the router and modem as well, then confirm the dryer reconnects to ThinQ.
Avoid network features that can interfere
- MAC address filtering
- Guest networks
- Captive portal or sign-in Wi-Fi
- Strict firewall rules
- Router firmware bugs after updates
For a smart appliance, the safest configuration is usually a standard home network with stable internet access and no extra authentication steps.
App and firmware fixes worth trying
If the basic checks do not solve the problem, refresh the software stack.
ThinQ app errors and outdated dryer firmware can both interrupt notifications.
Update LG ThinQ
Install the latest version of the LG ThinQ app from the App Store or Google Play.
If the app has been running for a long time, clear its cache on Android or reinstall it on iPhone if necessary.
Check for appliance firmware updates
Some LG dryers support over-the-air updates through ThinQ.
Open the device page and look for firmware or software update options.
If an update is available, complete it on a stable network and avoid interrupting power during the process.
Remove and re-add the dryer
If the dryer continues to show as connected but still fails to send completion alerts, remove it from the app and add it again.
This can repair a broken device registration, especially after changing routers or account credentials.
How to test whether notifications are working again
After making changes, run a quick verification so you know which fix helped.
A proper test is better than waiting for the next full laundry load to finish.
- Start a short timed cycle or test cycle.
- Keep the LG ThinQ app open long enough to confirm the dryer appears online.
- Lock your phone and wait for the cycle to finish.
- Check whether the push notification appears on the lock screen and in the notification center.
If the alert still does not arrive, review each layer again: dryer connection, app permissions, battery settings, and router stability.
In most homes, the problem is solved by one of those four checks.
When the problem may be a model limitation
Not every LG dryer supports the same set of smart features.
Some models offer basic remote monitoring but fewer notification options, while others require specific setup steps inside the LG ThinQ ecosystem.
If your user manual does not mention cycle complete alerts, the feature may be limited by model or region.
Also note that notification delivery depends on LG cloud services and your phone platform.
Even with a supported dryer, a service outage, OS update, or account sync issue can delay or suppress alerts temporarily.
Best practices to keep LG ThinQ alerts reliable
- Keep LG ThinQ updated on your phone.
- Use a strong, stable 2.4 GHz home Wi-Fi connection for the dryer.
- Leave notification permissions enabled for the app.
- Avoid aggressive battery optimization for ThinQ.
- Check the dryer connection after router changes or password updates.
- Review alert settings after reinstalling the app or switching devices.
These habits reduce the chance that the LG ThinQ dryer cycle complete notification not working issue will return after it is fixed once.
When to contact LG support
If the dryer is online, the app is updated, phone permissions are correct, and notifications still do not arrive, contact LG support.
Have your model number, ThinQ app version, phone type, and a description of the troubleshooting steps you already completed.
That information helps support determine whether the issue is account-related, network-related, or tied to a known service problem.
